Do you have a question? We're here to help.
Message us directly in the bottom-left corner of the chat window—we usually respond within a few hours.
Frequently Asked Questions
How does the free trial account work?
You can create your trial account at app.medical-id.org/register and have full access for 30 days—submit a living will, manage emergency contacts, and test the emergency view using the demo. If you decide not to sign up for Medical ID, the trial account will automatically expire and all stored data will be completely deleted.
Does my existing advance healthcare directive remain valid?
Yes. Medical ID adds a digital component to your advance healthcare directive—the legal content remains unchanged. You don't need to create anything new.
Where is my data stored?
All data is stored exclusively on servers in Germany and is protected in accordance with the GDPR. You alone decide what information is visible via your QR code—and you can change it at any time.
How can I reach you?
The fastest way to reach us is via live chat—just click the chat icon in the bottom left corner of each page. You can also email us at support@medical-id.org.
How do first responders access my emergency information?
A first responder scans the QR code on your Medical ID product or enters your PIN on the emergency page. No app or login is required. Only the sections you've shared will be displayed.
Will my emergency contacts be notified automatically?
Yes. If emergency notifications are enabled in your Lifetime account, your designated contacts will be notified via text message and email when your emergency profile is accessed.